Our goal is to respond to queries within 24 hours via email. If you do not receive a response within 24 hours, please make sure that our response did not end up in your spam/junk mailbox. The response will come from support@simbio.com. If you still do not see our response, please email us again and let us know that you are not receiving our responses.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Please enter the username you chose during the SimUText registration process.
Please enter the full name of the school including the branch, if applicable. For example, Louisiana State University, Baton Rouge; or California State University, Long Beach.
Enter the name and number of the course you are currently enrolled in or are trying to enroll in. (Biological Concepts BIOL 405)
Tell us why you are submitting the support request.
Check this box if you are attending a school in Canada.
The SimUText version can be found at the bottom of the sign in screen. as well as in the Help menu under Show Version Info.
If you are having an issue with registration and you have this code, please include it. The SimUText Key is usually sent to you in a Student Welcome email from your professor and looks like this UcdQ-YZkY-SAmp-LE4B-Rjuw.
This is a card purchased in a bookstore or printed in a lab manual. It is used to purchase your SimUText registration when you are not using a credit card.
We only need this information if you are having trouble logging into SimUText after registration.